Connecting Conversation

This new workshop for 2016 is about putting human conversation and connection at the centre of your product design. Changing the way you work and communicate to show how your organisation values staff and customers.

Empowering people by design

Technology can hide human connections and make communication harder and more confusing. Learning the new skills to balance digital and physical design matters. This workshop provides those skills.

Experience and learn together

This 3-4 hour workshop builds on the success of the Sensory UX workshops to deliver new knowledge and skills that participants love to discover and want to apply back in their workplace.

What your organisation thinks it says ≠ what your customer feels you said

In order to deliver the next level of customer experience, your organisation needs to understand how senses and emotions work and how conversations are built on them.

This workshop enables participants to learn about the foundations of how people understand and make meaning in conversation with each other and with devices.

Why clarity and lack of ambiguity matter
How customers control the meaning of your product
What emotion is and why it is core to understanding and decision making

Designed for staff from all departments and from all levels, this workshop provides the knowledge and skills to think better and design better in future markets defined by emotion and conversation.